How Notoro sends email

Notoro sends email only as part of work our customers are doing in the service:

• Load confirmations and rate confirmations to carriers and drivers
• Document requests (for example, a missing proof of delivery)
• Invoices and statements to customers
• Compliance reminders (a licence, insurance certificate or permit about to expire)
• Sign-in links and account notices to users
• Replies to people who asked for early access or wrote to us

Most messages are sent by a Notoro customer (a broker, carrier or owner-operator) to their own customers, carriers and drivers, people they already do business with. Every message identifies the sending company by name, and replies go to that company, not to Notoro.

Bounces and complaints are processed automatically. A hard bounce or a complaint suppresses the address; no further mail is sent to it until the customer verifies it is correct and wanted. Complaint rates are monitored and a sender with a high rate is paused.

Replying to any message reaches the company that sent it. If you receive mail from Notoro you did not expect, or want an address suppressed across every sender, write to abuse@notoro.app and we act within one business day.

We never buy or rent email lists and do not allow customers to upload them. Notoro itself sends no marketing email without prior consent, in line with Canada’s Anti-Spam Legislation (CASL); any such message carries an unsubscribe link that works immediately.

Mail is sent through Amazon Simple Email Service from the domain notoro.app with SPF, DKIM and DMARC in place. The address no-reply@notoro.app is used only for system notices such as sign-in links and early-access acknowledgements.