Terms of service

You open an account for your company and add the people who work in it. You are responsible for who you give access to, for keeping sign-in details private and for what is done under your account. Portal access for your drivers, carriers and shippers is free and is also under your account.

• Use the service only for lawful business purposes related to transportation and logistics.
• Do not send messages through the service to people who have not agreed to hear from you, and comply with Canada’s Anti-Spam Legislation (CASL), the US CAN-SPAM Act and TCPA, and the rules of each channel (SMS, WhatsApp, voice).
• Do not upload content you do not have the right to use, malicious code, or data about people that you are not entitled to hold.
• Do not attempt to access another company’s data, probe or overload the service, or resell it without our written agreement.

Plans are billed monthly in advance, or annually at the price of ten months. Seats are counted at each billing date. Usage-based items (messaging, vetting checks, document pages, prospect contacts) are billed in arrears at the rates on the pricing page. Prices exclude sales taxes (HST, GST, PST, QST or US sales tax), which are added where they apply.

If we change a published price, existing customers keep their current price for 12 months from the change. There are no implementation, EDI setup or driver-app seat fees.

New companies get 14 days free with no payment card. At the end of the trial you choose a plan or the account becomes read-only; you can still export your data.

You can cancel at any time from the account settings or by writing to legal@notoro.app. Monthly plans end at the end of the paid month; annual plans end at the end of the paid year and are not refunded. Your data can be exported in full before and for 90 days after the end of the account, after which we delete it, subject to legal retention.

We run the service on a best-effort basis for Owner-Operator and Team plans, with planned maintenance announced in advance. Enterprise plans include a written uptime commitment with service credits.

Notoro is a system of record and a workflow tool. It is not a carrier, a freight broker, a bank, a payment processor, a customs broker, an insurer or a legal, tax or compliance advisor. It does not move money. It records what you and your counterparties do.

AI features propose; people decide. Every outbound message is a draft until a user approves it, unless you have whitelisted a specific template. Compliance and vetting results are information for your decision, and you remain responsible for verifying them and for the loads you dispatch.

Our liability to you for any claim in a 12-month period is limited to the fees you paid us in that period. We are not liable for indirect or consequential loss, including lost profit, lost loads or claims from your customers or carriers, except where the law does not allow that limit.

Your data stays yours. You give us the right to process it to provide the service, and to use aggregated, de-identified data to improve it. The service, its software and its documentation are ours and licensed to you for the term of the subscription.

We may suspend or end an account that breaks these terms, does not pay, or is used in a way that harms the service or other customers. We give notice where the law and circumstances allow, and you can export your data unless the law prevents it.

These terms are governed by the laws of the Province of Ontario and the federal laws of Canada that apply there. Disputes are heard in the courts of Ontario.

We may update these terms. Material changes are announced by email at least 30 days before they take effect. Questions: legal@notoro.app, Notoro App Inc., 203-3033 Palstan Rd, Mississauga, ON, Canada.